Frequently asked questions
Do you offer free delivery?
🚚 Yes! PakEStore offers free delivery via Leopard Courier on full advance payment, with orders typically delivered across Pakistan within 2–3 working days, ensuring a fast, reliable, and hassle-free shopping experience.
What is the Returns & Refund Policy?
🎉 We offer 7-Day Easy Returns. If the product is defective or damaged, you can request a return.
When will I get my order?
📦 Orders are typically delivered within 2–3 working days across Pakistan. Once your order is shipped, you will receive tracking details via WhatsApp or email to monitor your delivery in real-time.
Why is advance payment required?
💰 A small advance payment of Rs. 249 is required to cover delivery charges and confirm your order. This helps us secure your product and ensure fast and accurate delivery. The remaining amount can be paid via Cash on Delivery upon arrival.
What if my product is damaged or missing?
⚠️ In case of damage or missing items during delivery, GamesWalay takes full responsibility and a replacement will be provided.
How can I contact customer support?
📞 Our friendly customer support team is available 24/7 via WhatsApp. You can reach us anytime at: 0339-0127381 for order assistance, queries, or support.